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Refund & Cancellation Policy

Last updated: September 21, 2026

Design review note: the time windows below (in red) are placeholders based on common practice for made-to-order steel furniture — confirm before publishing. Payment gateways check that this isn't a blanket "no refunds" policy.

1. Order Cancellation

  • Standard catalog items: may be cancelled free of charge within [X hours] of placing the order, as long as the item has not yet been dispatched.
  • Made-to-order / custom size items: once manufacturing has started, the order cannot be cancelled, as materials are cut to your specification.

To cancel, contact us immediately at 80801 77760 or info@a1hindustansteels.com with your order number.

2. Returns

  • Returns are accepted within [X days] of delivery for manufacturing defects only (structural fault, incorrect item/size shipped).
  • Products must be unused, in original packaging, with all tags/labels intact.
  • We do not accept returns for change of mind on custom or made-to-order items.

3. Damaged or Defective Items

If your item arrives damaged in transit or with a manufacturing defect, contact us within [24–48 hours] of delivery with photos of the product and packaging. Once verified, we will offer a replacement or full refund, at your choice, at no additional cost to you.

4. Wrong Item / Size Delivered

If we ship the wrong product or size due to an error on our end, we will arrange a free replacement or full refund, including any return shipping cost.

5. Refund Method & Timeline

Approved refunds are processed to your original payment method within [5–7 business days] of approval. It may take an additional [X business days] to reflect in your account, depending on your bank.

6. Non-Refundable Items

  • Custom-manufactured / made-to-order items (once production has started)
  • Items returned without original packaging or in used condition
  • Items reported as damaged/incorrect after the reporting window

7. Bulk / Commercial Orders

Cancellation and refund terms for bulk or commercial-quantity orders are agreed directly with our team at the time of order confirmation. Contact us at 80801 77760.

8. Contact Us

Phone: 80801 77760  ·  Email: info@a1hindustansteels.com